Are you feeling overwhelmed by the idea of implementing a new payroll system?
Are you frustrated with constantly being passed around to different customer service reps?
Are you finding it challenging to navigate and utilize your payroll solution effectively?
If you’re nodding along to any of these questions, it’s time to prioritize your customer service experience with an HR & payroll provider that goes above and beyond to prevent these issues from cropping up.
At Proliant, we recognize the fast-paced and competitive nature of technology, with service and customer care standing out as key differentiators. This is why we place a strong emphasis on customer service, ensuring you get the help you need right away without the hassle of an out-sourced call center.
We serve as a resource to provide critical insight on industry trends and innovative HR technology solutions to help you with all your Payroll and HR needs.
We understand how daunting it can be to switch payroll providers, but rest assured that Proliant’s implementation service team is here to ease your worries. From the initial welcome call to the final go-live stage, our dedicated team will take care of everything, allowing you to unwind and enjoy a stress-free payroll implementation process.
Many payroll companies opt to outsource their customer service to 3rd party call centers, resulting in various issues such as a lack of responsiveness and knowledge regarding your HR and payroll solutions.
At Proliant, we pride ourselves on providing a personalized approach, assigning you to a dedicated account manager to avoid the usual queue-based experience. Once your implementation process is finished, you’ll instantly be assigned your account manager who will be there to help with any questions or concerns during the entirety of your time as a valued Proliant client.
At Proliant, we recognize that each learner is unique, with distinct needs and preferences. That’s why we provide diverse training options to accommodate your requirements and enhance your learning experience. Select from our introductory group sessions, on-demand videos, or opt for a personalized 1:1 training session to get the most out of your Proliant solutions.
Insufficient customer service and inadequate payroll can lead to a range of challenges, including delays in response times and interruptions in business operations. Discover how Proliant successfully tackled both payroll and customer service issues, enabling smooth business operations in the following case study.
Insufficient customer service and inadequate payroll can lead to a range of challenges, including delays in response times and interruptions in business operations. Discover how Proliant successfully tackled both payroll and customer service issues, enabling smooth business operations in the following case study.
We’re not just going to tell you we’re the best - we let our clients speak for themselves.
"Customer support from Proliant exceeds any other HRIS platform that I have used. The dedicated representatives are helpful and timely in taking care of any issues or question that come up."
John B.
Mid-Market, 51-1,000 employees
(G2)
"Their employees are so helpful and attentive to your needs. They respond almost immediately. They always have someone available to help us out."
Douglas B.
Enterprise, > 1,000 employees
(G2)
"Proliant has excellent customer service. Not only do they respond quickly, but they can be reached via phone or email. The platform is also always updating and having new updates. I also love the onboarding system, you will never have an I9 issue!"
Lindsey L.
Mid-Market, 51-1,000 employees
(G2)
"The customer service is the best I have ever experienced. The payroll is easy to navigate and I can easily find everything that I need on a daily basis."
Kassandra D.
Mid-Market, 51-1,000 employees
(G2)
"Fantastic. Everyone who has worked with our staff was hospitable, welcoming, and professional. Response to the very few issues we encountered was swift and accurate."
Patti M.
Non-Profit Organization Management, 51-200 employees
(Capterra)
"We are starting our 7th year with Proliant and have been very happy with the services provided. Our previous payroll company presented a few challenges which Proliant has been able to assist with solving those challenges."
Karen S.
Construction, 51-200 employees
(Capterra)
"Conversion from our previous payroll provider was seamless and efficient. The number one thing I like about Proliant is the customer service we receive."
Kellie V.
Hospital & Health Care, 11-50 employees
(Capterra)
"Customer Service and a user friendly system with Proliant made the decision to switch an easy choice to make."
Veronica O.
Non-Profit Organization Management, 51-200 employees
(Capterra)
Proliant is excited to demonstrate to you firsthand the exceptional quality of our customer service. Regardless of the solution you seek, you can trust that our dedicated customer service team will support you every step of the way.
Headquarters
1100 Abernathy Road, Suite 1000
Atlanta, GA 30328
877.896.9523
