As an HR and Payroll software provider, we always strive to be a leader in not only our category but among all popular companies known for their high customer satisfaction levels, including:
74
Airbnb
62
Amazon
68
Netflix
96
Tesla
What is NPS? (Net Promoter Score)
There is only one question on the NPS survey. And it is simply: “How likely would you be to recommend us to your colleagues?” This one question captures the overall likelihood of our customers to recommend Proliant to a friend or colleague. How many service providers would you recommend to your friends? Probably not that many. The NPS helps us measure customer loyalty and, equally as critical to us, uncovers opportunities for improvement.
How do we use the score?
We use the score to reinforce our response to customer expectations. Each response to the NPS question is reviewed by our sales and services teams to identify opportunities for improvements quarterly.
Check us out for yourself.
Why 1000s of customers can’t stop talking about us to their colleagues
